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Help with Benefits Entitlement

Browse through this listed overview of topics about claiming benefits and social security. Use it with other benefits adviser services to help check your benefits entitlement.

RIGHTS TO BENEFITS: Each snapshot below shows a brief overview of the full guide. Click through for the most current information on all the important questions.

For example, most claimants asked us; when do my benefits get paid and how do I claim? This benefits entitlements overview section lists all the most important categories.

Find out how you can claim your rightful benefits in Great Britain.

The details explain how to make an appeal to the Social Security Tribunal. There is essential information on benefit fraud regulations.

It can be a challenge to completely understand the benefits system in the United Kingdom. In simple terms, it focuses on providing practical help.

It combines it with financial support for those who need it most. Specific unemployment benefits help citizens who are able to work and looking for a job.

The UK benefit system also provides extra income for individuals who are on low earnings. There is financial help for people who are raising children. Government support extends to those who are caring for someone else.

Note: Find out what you can get if you are ill, suffering with a disability, or already retired from the workplace.

Your Rights to Benefits Entitlement

A to Z Rights to Benefits GuideA to Z Benefits Guide

BENEFITS OVERVIEW: The A to Z list of benefits and allowances covers all categories of social welfare. Check out your rights to financial benefits and allowances in the United Kingdom.


Appeal Against a Benefits DecisionAppeal a Benefits Decision

APPEAL TO THE TRIBUNAL: Find out how to make an appeal to the Social Security and Child Support Tribunal. Check what happens at appeal hearings and what you can do if you lose an appeal.

MANDATORY RECONSIDERATION: There is a set process to challenge a benefit decision. Find out how to ask for a mandatory reconsideration, deadlines, and what evidence you need.


Get Help with Your Benefits Entitlement in the United KingdomBenefits Entitlement

BENEFIT CAP: The benefit cap limits the total amount of benefit most people can get from the age of 16 to 64. Check a list of benefit cap amounts and which benefits get affected.

BENEFIT CALCULATOR: You can independently use the benefits calculator to calculate your entitlement rights. Benefit calculators are anonymous, free to use online, and have now replaced the Benefits Adviser service.

BEREAVEMENT SUPPORT: The Bereavement Support Payment is a new death benefit. It gets paid out to the most needy of bereaved citizens.

CARE AND SUPPORT: The 'Care and Support' system is changing. But, remember you become an employer if you pay someone to care for you.

CLAIM BENEFITS ABROAD: You might be able to continue claiming benefits abroad even if you live or travel overseas. Check which countries have social security arrangements with the United Kingdom.

ESA: Employment and Support Allowance is a financial benefit given to those who cannot work. It also provides personalised help for those who need special assistance to be in work.

GOING BACK TO WORK: Moving back to work after benefits entitles you to extra help and support. Several job search programs and work experiences help you start working after claiming benefits.

INCOME SUPPORT: You may meet Income Support eligibility criteria if your salary and private savings are below the threshold. You are also likely to qualify if you do not sign on as unemployed.

MEANS TESTED BENEFITS: Some welfare payments and allowances are 'means tested'. Check a list of means tested benefits and how they differ to a non means tested benefit.

NHS COSTS: Check to see if you qualify for free NHS prescriptions. You might also get help paying for eye tests, dental treatment, and other National Health Service costs.

SHORT TERM BENEFIT ADVANCE: DWP advances are for claimants with an urgent financial need. Check to see if you can get a same day payment in advance.

SIMPLE PAYMENT SCHEME: The Simple Payment Cards get used in very limited circumstances. They are for claimants with no account to receive benefits or pension payments.

WHEN ARE BENEFITS PAID? Benefits and allowances are usually paid early over Bank Holidays and at Easter time. Find out exactly how and when your benefits are paid.

WHILE IN PRISON: Being sent to prison or on remand changes your entitlement to benefit payments. Find out how benefits and prison may affect you or your family.


Benefit Integrity and PenaltiesBenefit Integrity

BENEFIT FRAUD: DWP issue severe punishment for benefit cheats. Check the benefit fraud investigation process and how to avoid a loss of benefits.

BENEFIT FRAUD HOTLINE: Follow the set procedure if you want to report benefit fraud online or by phone. You can report someone if you think they are cheating the welfare system.

BENEFIT OVERPAYMENTS: You are responsible for repayments if your receive a benefit overpayment. You can get penalised by DWP Debt Management if you get caught out for not paying the money back.

CIVIL PENALTY: The DWP civil penalty only applies to cases of overpayment from 2012. Find out why fixed rate penalties get handed out to benefits claimants.

DWP HOME VISIT: The DWP home visit is a customer compliance interview. It gets conducted to check that your benefit payment is correct.

FRAUD AND ERROR SERVICE: FEPS is the Fraud and Error Prevention Service Centre. They may contact you to assess or evaluate your benefits claim and your status.

REPORTING CHANGES: It is not uncommon for your personal or household situations to change. But, you must report any changes in circumstances while you are claiming benefits.


Contact the Exportability TeamExportability Team

CONTACT DETAILS: The department deals with benefit claims for people who are living overseas. You can write to the Exportability Team Co-ordinator if you need to claim or change benefits from abroad.


Complain to the Independent Case ExaminerIndependent Case Examiner

COMPLAINTS: Find out how to complain to the Independent Case Examiner. Contact them about unresolved complaints with DWP services (e.g. at Jobcentre Plus).


Claim Jobseeker's AllowanceJobseeker's Allowance (JSA)

JSA BENEFIT: You can work and claim Jobseeker's Allowance (JSA). Your employment must be part time and you must continue job-hunting for longer working hours.


Understanding Pension Credit GuaranteePension Credit

WHAT IS PENSION CREDIT? Two elements combine to make up the income-related benefit and Pension Credit guarantee. It provides extra money for pensioners of qualifying age.

CALCULATOR: The government Pension Credit calculator provides you with a payment estimate. The amount you get depends on your family and financial circumstances when you claim.


Work and Health Programme GuideWork and Health Programme

EMPLOYMENT SUPPORT: The Work and Health Programme helps people without a job find work and stay in it. The Programme continues its roll out throughout England in 2018.


Telephone Call Charges

CALL CHARGES GUIDE: You can check the rates for making a telephone call from a landline or a mobile. The list includes popular numbers like 0800, 0808, 0845, 0870, 03 and others.

UK Benefits Entitlement Overview: Get Help with Your Rights to Benefits and Allowances