GETTING THE WORK DONE: Having someone carry out the business or home improvements means you must decide whether to:
- Ask a Green Deal provider to arrange for the installation and you then pay for the work yourself.
- Ask a Green Deal provider to arrange for the installation and apply for a Green Deal finance plan to pay for the work.
- Get your own installers to carry out the improvements and then pay for them yourself.
- Pay for the work using more than one method (e.g. Green Deal finance plan, with money from another scheme or your own money).
Some companies can provide all the services for a Green Deal package (e.g. assessment, finance, and then the installation). Even so, you can still choose to use a different company for each part of the Green Deal process.
Getting a Green Deal Quote
Give the Green Deal advice report to the provider or the installer. They will give you a quotation and arrange for installers to do the work for you. The repayment terms also get agreed in the quote from the provider if you will pay through a finance plan.
The provider or installer will confirm whether the property qualifies for a combination package. You can combine the Green Deal scheme with other energy saving projects including:
- Energy Company Obligation (ECO): Financial help from your energy company. It can improve a home for those on certain benefits or a low income. It also applies to certain ‘hard-to-treat’ properties.
- Feed-in Tariffs: These are payments from your energy provider. They may apply if you generate your own electricity (e.g. through solar panels or a wind turbine).
- Other schemes run by local authorities: Contact your Local Authority for further information
- Renewable Heat Incentive (RHI): These are payments for generation and use of renewable energy to heat buildings.
Note: You can contact the Energy Saving Advice Service in England or Wales. Contact Home Energy Saving if you are in Scotland. You can choose to get more than one quote. You can also choose which particular energy saving improvements you want to have installed.
Energy Saving Advice Service
Telephone: 0300 123 1234
Monday to Friday: 9am to 8pm
Home Energy Scotland
Telephone: 0808 808 2282
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Agreeing to the Have the Work Done
Choose the provider or installer that you want to complete the work. They will write out a contract called a Green Deal finance plan if you choose to pay with finance. The plan will contain:
- An outline of the work that will be carried out on the property.
- Information on other incentives that you can access (Feed-in Tariffs).
- Any financial help you can get from other energy saving schemes.
- The repayments and interest rate.
- Information on product warranties and guarantees of workmanship.
After the Green Deal Work is Completed
What happens about payments once the work has finished? Green Deal repayments will get added to your electricity bill if you took out Green Deal finance.
Complaints about the Green Deal
There are several ways to make a complaint about the Green Deal ECO. It will depend most on whether you have a Green Deal finance plan loan linked to your electricity bill.