You must get a replacement log book (V5C) if the original is damaged or lost. The same application process also applies if you did not get a V5C after buying a new vehicle.
The information in this help guide explains how to apply for a replacement log book online or get a duplicate by post (e.g. if the insurance company destroyed it).
You cannot use the DVLA online vehicle log book service, if (any):
Note: Only the registered keeper of the vehicle can get a duplicate log book online (providing you do not need to change any of the details).
You can use a credit or debit card to pay for the online service (£25). In most cases, it will take five (5) working days to get a replacement log book (V5C) from the Driver and Vehicle Licensing Agency (DVLA).
The DVLA will need you to confirm the name and full postcode (as registered on the log book), and details about:
Only the registered keeper (stated on the V5) can replace a damaged or missing log book by phone - providing none of the recorded details have changed.
After phoning the Driver and Vehicle Licensing Agency (DVLA), you should allow six (6) weeks for them to return the duplicate document.
DVLA Vehicle Enquiries
Telephone: 0300 790 6802
Monday to Friday: 8am to 8pm
Saturdays: 8am to 4pm
Call rates to 0300 numbers
Note: The waiting times for applications made by telephone may be delayed due to the coronavirus pandemic (COVID-19). The guide for replacing a vehicle log book (V5C) is also available in Welsh language 'Cael llyfr log cerbyd (V5CW)' (Cymraeg).
What if you cannot get a replacement V5C online? In this case, there are several other ways to get it, such as when you:
Follow these steps:
Note: How long does a V62 take to process? You should allow six (6) weeks for the V62 form to be processed by the DVLA after applying by postal methods.
Note: What if you have not got the green 'new keeper's details' slip? In this case, you would have to pay a fee of £25 (made payable to 'DVLA, Swansea'). Allow four (4) to six (6) weeks to have the V5C returned.
Fill in the standard 'DVLA V62 application form' and take it with the £25 fee to a Post Office branch that handles vehicle taxation. The Post Office will confirm whether you can get road tax without the log book.
DVLA log book not arrived? The time to wait for a new V5C logbook varies on how you applied for it. You should phone the DVLA if the new log book does not arrive:
A new online service launched by the DVLA has slashed the time it takes for motorists to receive a duplicate log book (V5C).
What if you took your vehicle overseas and you haven't got a log book? If so, you should contact the local driving authority to find out how to register a vehicle without a V5C.
Furthermore, you should also send a letter to DVLA informing them that you took the vehicle abroad. Remember to include your name, address, and:
Note: The short video explains what happens when you send a registration certificate V5C logbook to the Driver and Vehicle Licensing Agency (DVLA) in Swansea.
Applying for a New Log Book (V5C) in the United Kingdom