BRP ISSUES: What should you do if a BRP identity card does not arrive?
You can report it online if your biometric residence permit has not arrived providing:
- You applied from inside the United Kingdom.
- The Home Office ‘decision letter‘ stating you can remain in the UK arrived over 10 days ago.
You can also report a missing biometric residence permit. You will need to provide:
- Your full name, your date of birth, and your nationality.
- An email address or a postal address.
- Your decision letter issued by the Home Office.
Someone else can also report a missing BRP on your behalf. You might choose to ask a legal representative, the college or university, or your employer.
You can report a BRP not delivered online to the Home Office. They will send you an email within 5 working days. It may take longer if they do not have your email address. Their response will explain the next step to make.
Note: Do not use the online reporting service if DX Courier Company tried to deliver the BRP and left their card. You must contact the courier to rearrange DX BRP delivery.
Report a Problem with Biometric Residence Permit
You must report any problem with a new BRP within 10 days of getting it. If not, in most cases you will have to apply for a BRP replacement card and pay for it.
BRP Mistakes: Visa Length or Conditions
What if you identify some mistakes in the length or conditions of your visa? You can ask for a visa administrative review providing you applied for the visa from inside the United Kingdom.
Other BRP Problems
Use this link to the government website to report a problem with a new BRP online. The same process applies for other BRP issues such as:
- The identity card has a mistake on it. It could be your name, date of birth, or the gender is wrong.
- There was some damage to the biometric residence permit when you received it.
You will need to provide:
- The number on your biometric residence permit.
- Your full name, your date of birth, and your nationality. This information must be as it appears on the BRP.
- An email address or a postal address.
Someone else can report the BRP problem for you. You might choose an employer, a legal representative, college, university, or a charity.
Once you inform the Home Office they will send you an email within 5 working days. It may take longer if they do not have your email address. Their response will explain the next step to make.
ALSO IN THIS SECTION
Biometric Residence Permits: What is a BRP and how does the card store your personal data?
BRP Collection: Check the different ways to collect your biometric residence permit.
BRP Replacement: How to replace a lost or stolen biometric identity card.