JOBCENTRE PLUS: There are various reasons you may need to contact Jobcentre Plus including:
- To make new benefit claims.
- To make inquiries about existing benefit claims.
- To change or cancel a scheduled appointment.
Note: The DWP is asking claimants to apply online for help with benefit claims where possible as jobcentres limit access during the coronavirus outbreak (Covid-19).
Contact Jobcentre Plus Wales ‘Cysylltu â’r Ganolfan Byd Gwaith‘ for a Welsh language version (Cymraeg).
How to Find Nearest Jobcentre Plus
You can use the local office search to find your nearest office. The web page provides their address which is also written on any letters they send to you.
Complaints about Jobcentre Plus
The government has a specific complaints procedure for you to follow. Use this link if you want to complain about Jobcentre Plus services or staff.
Contact Jobcentre Plus to Find a Job
Are you looking to find a job fast? Jobseekers can use the government Universal Jobmatch service for rapid job searching online.
New Benefit Claims at Jobcentre Plus
People can phone Jobcentre Plus to make a new claim for a benefit. The staff can also provide alternative formats like large print, audio CD, or braille.
Contacting Jobcentre Plus about Existing Benefit Claims
Be sure to use the appropriate telephone number for your type of benefit if you want to:
- Discuss a specific claim you already made.
- Inform the Department for Work and Pensions about a change to your circumstances.
Note: You will need to know your National Insurance (NI) number when you call about an existing benefit claim. Telephone lines operate from Monday to Friday and from 8am to 6pm.
Income Support, Incapacity Benefit, JSA or ESA
How to Change or Cancel an Appointment
Universal Credit Appointments
Phone Call Charges Information
CALL CHARGES GUIDE: Check the charges for telephone calls from a landline or mobile in the UK. The price for making phone calls to popular numbers like 0800, 0808, 0845, 0870, 03 and others varies.