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How to Contact Jobcentre Plus Office

Jobcentre Plus is a UK-wide employment agency funded by the government. This guide lists all the Jobcentre Plus contact details you need for appointments and claims.

JOBCENTRE PLUS: There are various reasons you may need to contact Jobcentre Plus including:

  • To make new benefit claims.
  • To make inquiries about existing benefit claims.
  • To change or cancel a scheduled appointment.

Note: The DWP is asking claimants to apply online for help with benefit claims where possible as jobcentres limit access during the coronavirus outbreak (Covid-19).

You should contact your local Jobs and Benefits office if you are in Northern Ireland. The ESA Centre handles Employment and Support Allowance.

Contact Jobcentre Plus Wales ‘Cysylltu â’r Ganolfan Byd Gwaith‘ for a Welsh language version (Cymraeg).

How to Find Nearest Jobcentre Plus

You can use the local office search to find your nearest office. The web page provides their address which is also written on any letters they send to you.

Complaints about Jobcentre Plus

The government has a specific complaints procedure for you to follow. Use this link if you want to complain about Jobcentre Plus services or staff.

Contact Jobcentre Plus to Find a Job

Are you looking to find a job fast? Jobseekers can use the government Universal Jobmatch service for rapid job searching online.

Getting a National Insurance Number

Contact Jobcentre Plus if you need to apply for a National Insurance number. They can also help you to find a lost National Insurance number if you cannot remember it.

New Benefit Claims at Jobcentre Plus

People can phone Jobcentre Plus to make a new claim for a benefit. The staff can also provide alternative formats like large print, audio CD, or braille.

Jobcentre Plus
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Welsh language: 0800 012 1888
Monday to Friday: 8am to 6pm

Note: You can now claim Jobseeker’s Allowance online. A benefits calculator helps you check what entitlements you might have.

Contacting Jobcentre Plus about Existing Benefit Claims

Be sure to use the appropriate telephone number for your type of benefit if you want to:

  • Discuss a specific claim you already made.
  • Inform the Department for Work and Pensions about a change to your circumstances.

Note: You will need to know your National Insurance (NI) number when you call about an existing benefit claim. Telephone lines operate from Monday to Friday and from 8am to 6pm.

Income Support, Incapacity Benefit, JSA or ESA

Telephone: 0800 169 0310
Textphone: 0800 169 0314
Welsh language: 0800 328 1744
Monday to Friday: 8am to 6pm

Budgeting Loans (Social Fund)

Telephone: 0800 169 0140
Textphone: 0800 169 0286
Welsh language: 0800 169 0240
Monday to Friday: 8am to 6pm

Universal Credit

Telephone: 0800 328 9344
Monday to Friday: 9am to 4pm
Textphone: 0800 328 1344
Welsh language: 0800 328 1744

Maternity Allowance

Telephone: 0800 169 0283
Textphone: 0800 169 0286
Welsh language: 0800 169 0296
Monday to Friday: 8am to 6pm

Bereavement Benefits

Telephone: 0800 731 0139
Textphone: 0800 169 0314
Welsh language: 0800 731 0453
Monday to Friday: 8am to 6pm

How to Change or Cancel an Appointment

Universal Credit Appointments

Telephone: 0800 328 9344
Textphone: 0800 328 1344
Welsh language: 0800 328 1744

Other Appointments

Telephone: 0800 169 0190
Textphone: 0800 169 0314
Welsh language: 0800 169 0207
Monday to Friday, 8am to 6pm

Phone Call Charges Information

CALL CHARGES GUIDE: Check the charges for telephone calls from a landline or mobile in the UK. The price for making phone calls to popular numbers like 0800, 0808, 0845, 0870, 03 and others varies.

How to Contact Jobcentre Plus in the United Kingdom