There will be times when employers need to solve a workplace dispute. This is a guide to informal discussions and formal procedures for solving disputes at work.
SOLVING WORK PROBLEMS: As a rule, most employee problems fall into one of these two categories:
The first step with a work problem is to explain your concerns to your manager. Often, they can help you can sort a dispute using informal methods.
It can be helpful when staff suggest what they would like their manager to do to solve a workplace problem.
Employers should discuss disciplinary issues with their staff informally in the first instance. But, it can lead to cases of formal disciplinary action. That can also result in employee dismissals in the most serious or repetitive cases.
All employees have the right to take a companion with them to a grievance or disciplinary meeting and any appeals. They can get support from either:
There are steps to take if you were unable to resolve your problem by informal methods. You can make a formal grievance complaint if you have concerns. Likewise, you might face formal disciplinary action if your boss starts the process.
Talking about the problem to your manager will often solve a dispute at work. But what should you do next if you are still not satisfied? The next step is to make a formal grievance complaint.
You should follow the guide that your employer put in their grievance procedure. They should have written the company policy in the:
Employers use grievance procedures for solving employee workplace problems. They should include these 3 basic steps:
Employers can start disciplinary action if they have serious issues with their employees. As a rule, this action revolves around work performance and behaviour or conduct.
Your employer has several obligations to perform before you face disciplinary action. First, they should put their disciplinary procedure in writing to you. It should contain:
Your employer can choose to suspend you in some cases. Most likely it will be as a result of you facing discipline over a serious or violent issue. Your suspension from work is likely to be during the time leading up to a disciplinary meeting.
Your employment contract or company handbook might show your entitlement to pay while you are in suspension from work.
Employers and employees should follow the Acas Code of Practice on disciplinary and grievance procedures. This is especially so if you go to an employment tribunal because it can affect the result of your claim.
The tribunal have the right to adjust the amount of compensation awarded by up to 25%. The 'Acas guide on discipline and grievances at work' has more information.
There is a specific process to appeal the result of a grievance or disciplinary procedure. An employee appeal cannot be verbal and must be in writing. A typical employer grievance and disciplinary procedures sets out:
Note: Employees have someone accompany them during any appeal meetings.
Employees can get help from a third-party to solve a work dispute between you and your employer. There are three main services you can use - mediation, conciliation, and arbitration.
Mediation is usually an independent and impartial third party. They will discuss the dispute with you and your employer (or another employee). Using mediation services can often find a solution to workplace problems.
Types of mediation occur most when informal discussions fail to find a solution. Formal investigations, such as workplace discrimination or harassment in the workplace, should not use mediation services.
As a rule, mediation services are voluntary. The mediator cannot force either you or your employer to accept a final solution. You must both agree on the way forward for solving employee work problems.
Using a conciliation resource is much like mediation but used more often when:
Like mediation, conciliation is voluntary. You and your employer must agree to use a conciliatory service before it takes place.
Using an arbitration service is different. The third-party often makes a firm decision on the case after considering the issues.
Decisions made arbitrators do not become legally binding until both parties agree. If you and your employer fail to agree, you can still take your case to an employment tribunal.
Sometimes you and your employer are unable to solve a work-related problem alone. In this case you may decide to use an employment tribunal. You and your employer will both present your cases at the employment tribunal. After answering some questions, it will be the tribunal who makes the final decision.
How to Solve a Workplace Dispute or Employee Problem in the United Kingdom