The UK Rules
'Follow the Regulations'
Reporting Changes

Report a Change in Universal Credit

You must report a change of circumstances if you get Universal Credit. Reporting changes will ensure you get the right amount each month.

REPORTING CHANGES: Typical examples of things to report include:

Note: You must not delay reporting a change of circumstances if you get Universal Credit. Failing to do can result in your claim being reduced or stopped altogether.

There are several ways to report changes of circumstances. You can either:

Universal Credit Helpline
Telephone: 0800 328 9344
Welsh language (make a claim): 0800 012 1888
Welsh language (report changes): 0800 328 1744
Textphone: 0800 328 1344
Monday to Friday: 8am to 6pm

Getting a Job (or increasing your working hours)

Starting work, or an increase in earnings, can affect your claim for Universal Credit. You can either use a benefits calculator or discuss it with your work coach to check the effect of getting a job.

If You get Paid Too Much

There are several reasons why you may need to repay money you get through Universal Credit. For example if:

Note: Giving out the wrong information (or failing to report a change in your circumstances) can result in a civil penalty or a court appearance.

Reporting a Terminal Illness

Extra money is available for people who are terminally ill. As a rule, the life expectancy should be for more than six (6) months to get it.

Living in a 'Full Service' Area

You should ask a doctor or a healthcare professional to fill in form DS1500. They may send it for you or you may need to send it yourself to:

Freepost
Department for Work and Pensions
Universal Credit Full Service

Living in a 'Live Service' Area

You should ask a doctor or other healthcare professional to fill in form DS1500. Following that you must call the Universal Credit live service helpline to report the change in health.

Note: In some cases, you may have already sent form DS1500 for other benefits such as for Employment and Support Allowance or for Personal Independence Payment. If so, you would not need to send the form again.

ALSO IN THIS SECTION

Universal Credit Rules: An overview explaining what the Universal benefit system is and how it works.
Universal Credit Eligibility: Most people will qualify if they are on a low income or they are out of work.
Universal Credit Rates: Payments combine a standard allowance and any extra amounts that may apply.
How to Claim Universal Credit: You must apply online and as a couple if you are living with your partner.
Universal Credit Payments: Check how long it takes for the first payment and how often they get paid.
Advance on First Payment: Find out how to get an advance payment to help cover essential living costs.
Claimant Commitment: Check what you need to do and your responsibilities if you get Universal Credit.
Other Financial Support: Help is available from various other organisations if you are having difficulties.

Reporting a Change in Circumstances while Claiming Universal Credit