This section explains how to contact the Disability Service Centre to get help. It became the new helpline after the benefit enquiry line closed.
BENEFITS HELP LINE: The Disability Service Centre operate a disability benefits helpline for carers and disability claimants.
The benefits helpline will give you advice and help you with your enquiry.
You can use the lists of contact information and telephone numbers for a claim that you have already made.
But, you should only use these helplines for queries about an existing or ongoing claim for three specific benefits. They are the Disability Living Allowance, Attendance Allowance, and Personal Independence Payment.
Telephone: 0800 731 0122
Textphone: 0800 731 0317
Monday to Friday: 8am to 6pm
Next Generation Text Relay Service
Dial: 18001 then 0800 731 0122
Monday to Friday: 8am to 6pm
Note: Call them to request alternative formats (e.g. audio, braille, large print).
Attendance Allowance Unit
Mail Handling Site A
Wolverhampton
WV98 2AD
Contact this DLA helpline for information if you were born 'on or before' the 8th of April 1948.
Telephone: 0800 731 0122
Textphone: 0800 731 0317
Monday to Friday: 8am to 6pm
Next Generation Text Relay Service
Dial: 18001 then 0800 731 0122
Monday to Friday: 8am to 6pm
Contact this DLA helpline for information if you were born 'after' the 8th of April 1948.
Telephone: 0800 121 4600
Textphone: 0800 121 4523
Monday to Friday: 8am to 6pm
Note: Call them to request alternative formats (e.g. audio, braille, large print).
If you were born 'on or before' the 8th of April 1948:
Disability Living Allowance DLA65+
Mail Handling Site A
Wolverhampton
WV98 2AH
Disability Benefit Centre 4
Post Handling Site B
Wolverhampton
WV99 1BY
Telephone: 0800 121 4433
Textphone: 0800 121 4493
Monday to Friday: 8am to 6pm
Note: You should use a different number if you want to make a claim for PIP.
Next Generation Text Relay Service
Dial: 18001 then 0800 121 4433
Monday to Friday: 8am to 6pm
Note: Call them to request alternative formats (e.g. audio, braille, large print).
Check the rates for telephone call charges from a landline or mobile. The cost of a making a phone call to popular numbers like 0800, 0808, 0845, 0870, 03 and others varies in the United Kingdom.
The video relay service uses a free plugin. You may need to change the security settings on your device to install this. To use the Disability Living Allowance video relay service you must:
You will need to contact the Department for Work and Pensions (DWP) if you want to make a complaint about the Disability Service Centre.
Disability Benefits Helpline: How to Contact the Disability Service Centre
