The UK Rules
'Follow the Regulations'
Disability Benefits Helpline

Disability Service Centre Benefits Helpline

This section explains how to contact the Disability Service Centre to get help. It became the new helpline after the benefit enquiry line closed.

BENEFITS HELP LINE: The Disability Service Centre operate a disability benefits helpline for carers and disability claimants.

The benefits helpline will give you advice and help you with your enquiry.

You can use the lists of contact information and telephone numbers for a claim that you have already made.

But, you should only use these helplines for queries about an existing or ongoing claim for three specific benefits. They are the Disability Living Allowance, Attendance Allowance, and Personal Independence Payment.

Attendance Allowance Telephone Number

Telephone: 0800 731 0122
Textphone: 0800 731 0317
Monday to Friday: 8am to 6pm
Next Generation Text Relay Service
Dial: 18001 then 0800 731 0122
Monday to Friday: 8am to 6pm

Note: Call them to request alternative formats (e.g. audio, braille, large print).

Attendance Allowance Address

Attendance Allowance Unit
Mail Handling Site A
Wolverhampton
WV98 2AD

Disability Living Allowance Telephone Number

Contact this DLA helpline for information if you were born 'on or before' the 8th of April 1948.

Telephone: 0800 731 0122
Textphone: 0800 731 0317
Monday to Friday: 8am to 6pm
Next Generation Text Relay Service
Dial: 18001 then 0800 731 0122
Monday to Friday: 8am to 6pm

Contact this DLA helpline for information if you were born 'after' the 8th of April 1948.

Telephone: 0800 121 4600
Textphone: 0800 121 4523
Monday to Friday: 8am to 6pm

Note: Call them to request alternative formats (e.g. audio, braille, large print).

Disability Living Allowance Address (adult aged 16 and over)

If you were born 'on or before' the 8th of April 1948:

Disability Living Allowance DLA65+
Mail Handling Site A
Wolverhampton
WV98 2AH

Disability Living Allowance Address (child under 16)

Disability Benefit Centre 4
Post Handling Site B
Wolverhampton
WV99 1BY

Personal Independence Payment Telephone Number

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Monday to Friday: 8am to 6pm

Note: You should use a different number if you want to make a claim for PIP.

Next Generation Text Relay Service
Dial: 18001 then 0800 121 4433
Monday to Friday: 8am to 6pm

Note: Call them to request alternative formats (e.g. audio, braille, large print).

UK Phone Call Charges

Check the rates for telephone call charges from a landline or mobile. The cost of a making a phone call to popular numbers like 0800, 0808, 0845, 0870, 03 and others varies in the United Kingdom.

British Sign Language Video Relay Service

The video relay service uses a free plugin. You may need to change the security settings on your device to install this. To use the Disability Living Allowance video relay service you must:

Make a Complaint about the Disability Service Centre

You will need to contact the Department for Work and Pensions (DWP) if you want to make a complaint about the Disability Service Centre.

Disability Benefits Helpline: How to Contact the Disability Service Centre