CFO: You can get in touch with the Court Funds Office to enquire about:
- An account you manage as a property and affairs deputy.
- Get money that has already been paid into the Court Funds Office.
- Money paid to settle a court case for a child under 18.
Court Funds Office
Email: [email protected]
Telephone: 0300 0200 199
Monday to Friday: 9am to 5pm
What is the rate for call charges?
Note: You cannot pay a court fine using any of the contact information for the Court Funds Office. Instead, please use the main section to pay a court fine online or by telephone (e.g. using a credit or debit card).
You can use the United Kingdom postal address to write a letter to the CFO:
Court Funds Office
Sunderland
SR43 3AB
Making a Complaint
You may be unhappy about the service you received or how they dealt with an account. If so, you can complain to the Court Funds Office by email or by postal methods.
Information to Include if You Complain
You should explain what caused the problem and provide them with the dates when the issue took place. Other details they will need include:
- Your full name and your postal address.
- The Court Funds Office account number (if applicable).
Response from the Court Funds Office
After contacting the Court Funds Office they will investigate the complaint. As a rule, they will respond to you in writing within five (5) working days. The response from the CFO will explain (either):
- What part of their process went wrong and what steps they have taken to correct it.
- A future date that you will get a response if there is a delay in the investigation.
Complaining about the CFO Response
You can write an email or a letter if you remain unsatisfied. Address it to the ‘Head of operations’ and explain why you are unhappy with the response to your complaint.
Send it to the same email or postal address that you sent the original complaint to. They will respond in writing within five (5) working days and inform you of:
- The final outcome of their investigation.
- A future date that you will get a response if there is a delay in the investigation.
Contacting the Head of the Court Funds Office
It the issue remains unsolved you can write an email or a letter addressed to the ‘Head of the Court Funds Office’. Make sure you explain in detail why you are unhappy with the response to your complaint.
Send it to the same email or postal address that you sent the original complaint to. They will respond in writing within five (5) working days and inform you of:
- The final outcome of their investigation.
- A future date that you will get a response if there is a delay in the investigation.
The final step is to contact your Member of Parliament if you remain unhappy with the previous response. They can make a request for the Parliamentary and Health Service Ombudsman to look into the complaint.