It is not uncommon for HMPO to ask an applicant to attend a passport interview in the UK. This section explains how passport interviews work and how to track your application afterward.
PASSPORT INTERVIEWS: You might need to confirm your identity after applying for a passport. If so, HM Passport Office will send you a letter.
The letter will ask you to book yourself a passport interview. You will need to phone for an appointment at one of the passport interview offices.
You can use your postcode to find a passport interview office near to your location in the United Kingdom.
The office that you attend is your choice. Even so, they do not make any guarantees about the exact time or the date of your choosing.
If you live in a remote area you should request a closer location when you phone HMPO. In some cases, they can arrange a passport interview nearer to where you live.
HMPO passport interviews are not needed for everyone. People born on or before the 2nd of September 1929 are unlikely to get asked. The letter will state whether you need to attend an interview or not.
Note: Passport interview offices are only for confirming the identity of an applicant. The staff will not provide you with a passport after asking you the questions.
Note: The staff will destroy any personal information used in the interview soon after issuing your passport.
There are several ways to check the status of a passport after applying. The tracking service to use differs. It will depend on whether you want to track a new passport or the renewal or replacement of an existing one.
Did you use the new online passport application service? If so, you can track a passport application immediately. You would have used the new service if:
You can use the existing passport application service by logging back in to the system. Tracking begins once you entered the application details into the online facility.
You will need to use the original username and the password given to you when you first saved the application. But, you will be able to reset the password if you have forgotten it.
You will need to use the passport application tracker if you applied by postal methods. This would apply to your situation if you either:
You will need to enter your full name, home address, email address into the passport tracker and then either:
Note: The system will send you an email with information on the status of your application. But, you need to wait at least three (3) weeks after applying to be able to track your passport application.
Get a Passport for an Adult | General information and help guide with steps for British nationals to follow.
Passport Services for the Disabled | Using free facilities and passport services if you're blind or disabled.
Passport Interviews and Tracking Services in the United Kingdom