{"id":19233,"date":"2023-08-25T05:58:48","date_gmt":"2023-08-25T05:58:48","guid":{"rendered":"https:\/\/www.theukrules.co.uk\/?page_id=19233"},"modified":"2023-09-12T06:26:28","modified_gmt":"2023-09-12T06:26:28","slug":"problems","status":"publish","type":"page","link":"https:\/\/www.theukrules.co.uk\/rules\/immigration\/biometric-residence-permit\/problems\/","title":{"rendered":"BRP Problems | Report a Problem with a BRP Card"},"content":{"rendered":"<p><strong>BRP ISSUES<\/strong>: What should you do if a BRP identity card does not arrive?<\/p>\n<p>You can report it online if your biometric residence permit has not arrived providing:<\/p>\n<ul>\n<li>You applied from inside the United Kingdom.<\/li>\n<li>The Home Office &#8216;<strong>decision letter<\/strong>&#8216; stating you can remain in the UK arrived over 10 days ago.<\/li>\n<\/ul>\n<p>You can also report a missing biometric residence permit. You will need to provide:<\/p>\n<ol>\n<li>Your full name, your date of birth, and your nationality.<\/li>\n<li>An email address or a postal address.<\/li>\n<li>Your decision letter issued by the Home Office.<\/li>\n<\/ol>\n<p>Someone else can also report a missing BRP on your behalf. You might choose to ask a legal representative, the college or university, or your employer.<\/p>\n<p>You can <a href=\"https:\/\/www.biometric-residence-permit.service.gov.uk\/not-arrived\/letter-received\" target=\"_blank\" rel=\"noreferrer noopener\">report a BRP not delivered<\/a> online to the Home Office. They will send you an email within 5 working days. It may take longer if they do not have your email address. Their response will explain the next step to make.<\/p>\n<p><strong>Note<\/strong>: Do not use the online reporting service if DX Courier Company tried to deliver the BRP and left their card. You must contact the courier to rearrange DX BRP delivery.<\/p>\n<p><\/p>\n<hr>\n<p><\/p>\n<div class=\"category-wrapper\">\n<div class=\"normal-content-one\">\n<h5>Report a Problem with Biometric Residence Permit<\/h5>\n<p>You must report any problem with a new BRP within 10 days of getting it. If not, in most cases you will have to apply for a <a href=\"\/rules\/immigration\/biometric-residence-permit\/replacement\/\">BRP replacement card<\/a> and pay for it.<\/p>\n<\/p><\/div>\n<div class=\"normal-content\">\n<h5>BRP Mistakes: Visa Length or Conditions<\/h5>\n<p>What if you identify some mistakes in the length or conditions of your visa? You can ask for a visa administrative review providing you applied for the visa from inside the United Kingdom.<\/p>\n<\/p><\/div>\n<\/div>\n<p><\/p>\n<hr>\n<p><\/p>\n<h2>Other BRP Problems<\/h2>\n<p>Use this link to the government website to <a href=\"https:\/\/www.biometric-residence-permit.service.gov.uk\/correct-mistakes\/location\" target=\"_blank\" rel=\"noreferrer noopener\">report a problem with a new BRP<\/a> online. The same process applies for other BRP issues such as:<\/p>\n<ul>\n<li>The identity card has a mistake on it. It could be your name, date of birth, or the gender is wrong.<\/li>\n<li>There was some damage to the biometric residence permit when you received it.<\/li>\n<\/ul>\n<p>You will need to provide:<\/p>\n<ol>\n<li>The number on your biometric residence permit.<\/li>\n<li>Your full name, your date of birth, and your nationality. This information must be as it appears on the BRP.<\/li>\n<li>An email address or a postal address.<\/li>\n<\/ol>\n<p>Someone else can report the BRP problem for you. You might choose an employer, a legal representative, college, university, or a charity.<\/p>\n<p>Once you inform the Home Office they will send you an email within 5 working days. It may take longer if they do not have your email address. Their response will explain the next step to make.<\/p>\n<p><\/p>\n<hr>\n<p><\/p>\n<div class=\"content-inner-block\">\n<h4>ALSO IN THIS SECTION<\/h4>\n<p><a href=\"\/rules\/immigration\/biometric-residence-permit\/\">Biometric Residence Permits<\/a>: What is a BRP and how does the card store your personal data?<br \/>\n    <a href=\"\/rules\/immigration\/biometric-residence-permit\/collection\/\">BRP Collection<\/a>: Check the different ways to collect your biometric residence permit.<br \/>\n    <a href=\"\/rules\/immigration\/biometric-residence-permit\/replacement\/\">BRP Replacement<\/a>: How to replace a lost or stolen biometric identity card.<\/p>\n<\/div>\n<p><\/p>\n<hr>\n<p><\/p>\n<div class=\"updated-data\"><strong>Biometric Residence Permit Problems in the United Kingdom<\/strong><br \/>\n<time datetime=\"2022-01-01\">Last Updated 2022<\/time><\/div>\n","protected":false},"excerpt":{"rendered":"<p>BRP ISSUES: What should you do if a BRP identity card does not arrive? You can report it online if your biometric residence permit has not arrived providing: You applied from inside the United Kingdom. The Home Office &#8216;decision letter&#8216; stating you can remain in the UK arrived over 10 days ago. You can also&hellip; <a class=\"more-link\" href=\"https:\/\/www.theukrules.co.uk\/rules\/immigration\/biometric-residence-permit\/problems\/\">Continue reading <span class=\"screen-reader-text\">BRP Problems | Report a Problem with a BRP Card<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":1140,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>BRP Problems | Report a Problem with a BRP Card - UK Rules<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theukrules.co.uk\/rules\/immigration\/biometric-residence-permit\/problems\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BRP Problems | Report a Problem with a BRP Card - UK Rules\" \/>\n<meta property=\"og:description\" content=\"BRP ISSUES: What should you do if a BRP identity card does not arrive? 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