{"id":1462,"date":"2023-03-02T06:10:20","date_gmt":"2023-03-02T06:10:20","guid":{"rendered":"https:\/\/www.theukrules.co.uk\/?page_id=1462"},"modified":"2023-09-13T06:29:26","modified_gmt":"2023-09-13T06:29:26","slug":"call-charges","status":"publish","type":"page","link":"https:\/\/www.theukrules.co.uk\/rules\/call-charges\/","title":{"rendered":"Telephone Call Charges 2022 UK | Cost of Phone Calls (Updated)"},"content":{"rendered":"

Cost of Phone Calls in the United Kingdom<\/h2>\n

Let’s demystify the confusion around call charges and telephone numbers. The cost of calling a phone number depends on your phone provider.<\/p>\n

But, you can check the rates for making a telephone call from a landline to mobile cost on the table of minimum and maximum call charges below.<\/p>\n

You’ll find the current rates for all the most popular numbers such as 0345, 0800, 0808, 0845, 0870, 03 number charges, and others.<\/p>\n

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Important<\/strong>: You should check with your phone provider to see if you get free calls to some numbers as part of your call package.<\/p>\n<\/div>\n

Whether you use a landline or mobile, and the digits that the number starts with, also affect the tariff. This help guide on the cost of phone calls is also available in Welsh language (costau ff\u00f4n a rhifau ff\u00f4n<\/a>).<\/p>\n

Moving on\u2026<\/strong><\/p>\n

These United Kingdom telephone rates are approximate, and calls from payphones may cost more. Furthermore, you should check with your phone provider if you are phoning from overseas.<\/p>\n

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Free Online NHS Coronavirus Advice<\/h3>\n

Many of the major mobile networks (e.g. EE, O2, and Vodafone) will provide their customers with free online access to the latest NHS health information about coronavirus.<\/p>\n

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Are You Forced to Call 0845 Numbers?<\/h3>\n

The Department of Work and Pensions (DWP) has owned up to operating close to 200 premium rate phone lines.<\/p>\n

It means millions of jobseekers and elderly folk are being forced to call 0845 numbers to get benefits, advice, or to apply for a crisis loan.<\/p>\n

DWP’s admission at having “no alternative geographic numbers” for the 0845 lines it operates caused a fury among Government ministers and financially vulnerable groups.<\/p>\n

Check through other sections for more information about consumer protection rights<\/a> and helpful advice on citizenship and living in the United Kingdom<\/a>.<\/p>\n

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Note<\/strong>: Further advice on Ofcom billing and charges<\/a> is also available at the Office of Communications. Ofcom is the independent regulator and authority for most communications industries in the United Kingdom.<\/p>\n

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Free Landline and Mobile Calls Comparison<\/h3>\n

<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Number Starts With<\/th>\nDescription<\/th>\nCost from Landlines Per Minute (approximate)<\/th>\nCost from Mobiles Per Minute (approximate)<\/th>\n<\/tr>\n
01 \/ 02<\/td>\nGeographic numbers for specific parts of the UK<\/td>\nup to 16 pence<\/td>\n3p to 65 pence<\/td>\n<\/tr>\n
03 \/ 0345<\/td>\nUK-wide numbers<\/td>\nup to 16 pence<\/td>\n3p to 65 pence<\/td>\n<\/tr>\n
030<\/td>\nNot-for-profit organisations, charities, and public bodies<\/td>\nup to 10 pence<\/td>\n3p to 40 pence<\/td>\n<\/tr>\n
07<\/td>\nMobile numbers<\/td>\n10p to 20 pence<\/td>\n3p to 65 pence<\/td>\n<\/tr>\n
070<\/td>\nPersonal or ‘follow me’ numbers regulated by Phone-paid Services Authority<\/td>\n50 pence<\/td>\n86 pence<\/td>\n<\/tr>\n
0800 \/ 0808<\/td>\nFreephone service<\/td>\nFree<\/td>\nFree<\/td>\n<\/tr>\n
0843 \/ 0844 \/ 0845<\/td>\nBusiness rate numbers<\/td>\nup to 7 pence (+ access charge*)<\/td>\nup to 7 pence (+ access charge*)<\/td>\n<\/tr>\n
0870 \/ 0871 \/ 0872 \/ 0873<\/td>\nBusiness rate numbers regulated by Phone-paid Services Authority<\/td>\nup to 13 pence (+ access charge*)<\/td>\nup to 13 pence (+ access charge*)<\/td>\n<\/tr>\n
09<\/td>\nPremium rate numbers regulated by Phone-paid Services Authority<\/td>\nup to \u00a33.60 (+ the access charge, + 5p – \u00a36\/ call)<\/td>\nup to \u00a33.60 (+ the access charge, + 5p – \u00a36\/ call)<\/td>\n<\/tr>\n
101<\/td>\nPolice non-emergency number<\/a><\/td>\nFree<\/td>\nFree<\/td>\n<\/tr>\n
105<\/td>\nUK-wide power cut helpline<\/td>\nFree<\/td>\nFree<\/td>\n<\/tr>\n
111<\/td>\nNon-emergency medical advice<\/td>\nFree<\/td>\nFree<\/td>\n<\/tr>\n
112<\/td>\nEmergency services<\/td>\nFree<\/td>\nFree<\/td>\n<\/tr>\n
116<\/td>\nFreephone numbers<\/td>\nFree<\/td>\nFree<\/td>\n<\/tr>\n
118<\/td>\nDirectory enquiry numbers regulated by Phone-paid Services Authority<\/td>\nup to \u00a33.65 per 90 seconds plus your phone company’s access charge<\/td>\nup to \u00a33.65 per 90 seconds plus your phone company’s access charge<\/td>\n<\/tr>\n
999<\/td>\nEmergency services (e.g. police, ambulance)<\/a><\/td>\nFree<\/td>\nFree<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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RELATED INFORMATION<\/h4>\n
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Are 0345 Numbers Free on O2?<\/h5>\n

According to the 02 website<\/a>, the cost of making a phone call to 03 or 070 numbers will be the same as other standard fixed line numbers (e.g. starting 01 or 02).<\/p>\n

But, despite including them in minutes and texts as part of the tariff, there may be times when the bill is higher than expected. One reason could be that some charges may have occurred outside the monthly tariff allowance.<\/p>\n<\/p><\/div>\n

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What is an 0808 Telephone Number?<\/h5>\n

In the United Kingdom, dialing code 0808 numbers are those which begin with the 0808 prefix. Like 0800 call charges, they are national non-geographic freephone numbers. So 0808 is a free number when called from a UK landline or mobile phone.<\/p>\n<\/p><\/div>\n<\/div>\n

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How Much Does it Cost to Call 0845?<\/h5>\n

The 0845 number is widely-used in the United Kingdom. In fact, 0845 call charges can cost more than 10p a minute for landlines in some cases. But, a few providers include it in their inclusive call packages alongside 01 and 02 minutes.<\/p>\n<\/p><\/div>\n

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Do You Pay for 0844 Numbers?<\/h5>\n

In fact, 0844 call charges from mobile can be double the 0845 cost. This is because the cost of 0844 numbers is ‘Fixed Rate’ non geographic.<\/p>\n

The caller pays the fixed call price of up to 7p per minute when calling 0844. That occurs from anywhere around the United Kingdom.<\/p>\n<\/p><\/div>\n<\/div>\n

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Is an 0844 Number Free from a Landline?<\/h5>\n

The 0844 number holder does not pay anything to receive the call while your 0844 is forwarding calls to your landline.<\/p>\n<\/p><\/div>\n<\/div>\n

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Is Voicemail Free on Vodafone Contract?<\/h3>\n

The call is free for ‘Pay monthly’ customers who call from the United Kingdom. Standard call charges apply for ‘Pay as you go’ customers or those calling from abroad.<\/p>\n