{"id":11749,"date":"2023-07-03T10:34:23","date_gmt":"2023-07-03T10:34:23","guid":{"rendered":"https:\/\/www.theukrules.co.uk\/?page_id=11749"},"modified":"2023-09-12T04:10:58","modified_gmt":"2023-09-12T04:10:58","slug":"helpline","status":"publish","type":"page","link":"https:\/\/www.theukrules.co.uk\/rules\/employment\/benefits\/tax-credits\/helpline\/","title":{"rendered":"Tax Credits Helpline Enquiry Address | HMRC Opening Hours"},"content":{"rendered":"

GENERAL ENQUIRIES<\/strong>: There are several ways of contacting HMRC about your tax credits.<\/p>\n

You may also find some new security procedures in place if you contact the tax credits helpline telephone number.<\/p>\n

HMRC tax credit helpline uses the ‘ID Authentication Service<\/strong>‘ security system. IDAS checks the identity of all claimants who contact the helpline telephone number.<\/p>\n

This process applies to callers for general enquiries, disputes, and anyone requesting claim forms.<\/p>\n

Issues can arise on matters where claimants report particular changes to their circumstances. They sometimes have disputes about incorrect advice given to them. The best policy is to keep evidence of your contact with the specific office or tax credit department.<\/p>\n

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Contacting HM Revenue and Customs: 3 Helpful Tips<\/h2>\n

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  1. Keep notes of any telephone conversations and meetings with personnel at HMRC. Being able to confirm dates, times and contact names, along with a brief note of the discussion, is useful.<\/li>\n
  2. Consider sending any letters by recorded delivery. That means staff at HMRC will sign for acceptance of the letter. You can also ask the Post Office for proof of postage and always keep a copy of any letters and enclosures you send.<\/li>\n
  3. Set up a file where you keep all copies of notices, letter, and tax credit forms. This is a good place to add details used to fill out claim forms and how you made any relevant calculations.<\/li>\n<\/ol>\n

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    Tax Credits Helpline Number (0345)<\/h5>\n

    You can phone the Tax Credits Office for general enquiries<\/strong>, to request a claim form, or to inform HMRC about changes to your circumstances<\/a>. You can also get face to face or hotline advice if you have special needs.<\/p>\n

    \n Telephone: 0345 300 3900<\/strong><\/a>
    \n Textphone:     0345 300 3909<\/a>
    \n Outside United Kingdom:     +44 2890 538 192<\/a>
    \n     Check free phone calls and 0345 charges<\/a>.\n <\/p>\n<\/p><\/div>\n

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    Tax Credits Opening Times<\/h5>\n

    Monday to Friday: 8am to 8pm
    \n Saturday: 8am to 4pm
    \n Sunday: 9am to 5pm\n <\/p>\n

    Note<\/strong>: Generally, the least busy times to call are early mornings and early afternoons Tuesdays to Thursdays and Sundays. The helpline operates on some bank holidays<\/a> but not Christmas Day, Boxing Day, New Year’s Day, and Easter Sunday.<\/p>\n<\/p><\/div>\n<\/div>\n

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    HMRC Tax Credits Address<\/h2>\n
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    Tax Credit Renewal Forms<\/h5>\n

    HM Revenue and Customs Tax Credit Office<\/strong>
    \n Tax Credit Office
    \n HM Revenue and Customs
    \n BX9 1LR
    \n United Kingdom\n <\/p>\n<\/p><\/div>\n

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    New Tax Credit Claims<\/h5>\n

    HM Revenue and Customs Tax Credit Office<\/strong>
    \n Tax Credits Claims
    \n HM Revenue and Customs
    \n BX9 1HE
    \n United Kingdom
    \n (There is no need to include a street name or PO Box)\n <\/p>\n<\/p><\/div>\n<\/div>\n

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    Change of Circumstances or Complaints<\/h5>\n

    Make the reason for writing clear so the office can differentiate between a complaint and a change of circumstances. For example you can write the word ‘complaint<\/strong>‘ or ‘change of circumstances<\/strong>‘ at the top of your letter.<\/p>\n

    HM Revenue and Customs Tax Credit Office<\/strong>
    \n HM Revenue and Customs
    \n Tax Credit Office
    \n BX9 1ER
    \n United Kingdom
    \n (There is no need to include a street name or PO Box)\n <\/p>\n<\/p><\/div>\n

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    Correspondence for Appeals, Disputes, or Mandatory Reconsideration<\/h5>\n

    HMRC Tax Credit Office<\/strong>
    \n Preston PR1 4AT
    \n (There is no need to include a street name or PO Box)\n <\/p>\n<\/p><\/div>\n<\/div>\n

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    Manage Tax Credits with Online Forms<\/h2>\n

    Use this service to manage your tax credits online<\/a> because it is the easiest and quickest way for you to:<\/p>\n