{"id":11655,"date":"2023-07-03T05:22:46","date_gmt":"2023-07-03T05:22:46","guid":{"rendered":"https:\/\/www.theukrules.co.uk\/?page_id=11655"},"modified":"2023-09-22T04:31:06","modified_gmt":"2023-09-22T04:31:06","slug":"consumer-protection-rights","status":"publish","type":"page","link":"https:\/\/www.theukrules.co.uk\/rules\/legal\/citizenship\/consumer-protection-rights\/","title":{"rendered":"Consumer Protection Rights UK | Financial Service or Product"},"content":{"rendered":"
CONSUMER RIGHTS<\/strong>: There are steps you can take if things go wrong or you get treated ‘unfairly’ in relation to:<\/p>\n As a client or a purchaser, you can get expert help from Citizens Advice<\/a> on your rights. Their staff can help you to make a complaint or deal with Trading Standards<\/a>.<\/p>\n The Citizens Advice Bureaux can refer a complaint to the local Trading Standards officers. In most cases, they will then investigate the problem or issue on your behalf.<\/p>\n Citizens Advice National Phone Service<\/strong> Which? is a company famed for reviewing products and services in the United Kingdom. They also help consumers make the best purchase decisions for their particular needs.<\/p>\n <\/p>\n The information and advice from the ‘Which? Consumers’ Association’ helps you make complaints, and get refunds or repairs.<\/p>\n Note<\/strong>: Companies take more notice of legal phrases when you complain. Their legal experts have created letter templates for complaints<\/a> and compensation to help you get a successful result.<\/p>\n <\/p>\n <\/p>\n The Ombudsman Association is a body that promotes independent complaint resolution. So, an ombudsman can investigate complaints about different organisations for free.<\/p>\n As a rule, they will try to help you resolve a complaint without having to go to court. Even so, there are many different ombudsmen who adjudicate for different industries.<\/p>\n Note<\/strong>: Contact the ‘Ombudsman Association’ to find the most appropriate ombudsman for your type of complaint.<\/p>\n Citizens Advice (England and Wales)<\/strong> Telephone: 0808 164 6000<\/a> You can get expert advice about scams and your consumer rights from Consumerline in Northern Ireland<\/a>. You can also make a complaint about a trader or report a fraud.<\/p>\n Consumerline<\/strong> The UK European Consumer Centre can help with problems if you buy from another EU country. They also offer free consumer advice that can help you stay out of trouble when traveling in Europe.<\/p>\n UK European Consumer Centre<\/strong> Note<\/strong>: The Citizens Advice consumer service<\/a> can inform you more about your rights and offer advice about how to make a complaint (e.g. your energy supply, the postal service).<\/p>\n <\/p>\n <\/p>\n As a rule, you should always follow the complaints procedure of the company – in the first instance. If you fail to get a satisfactory response you can usually take your complaint to the Financial Ombudsman Service.<\/p>\n It is best to get a copy of the company complaints procedure. As a rule, it will inform you how to complain and how the company will deal with a complaint.<\/p>\n They should respond to you within eight (8) weeks. If not, or you are unhappy with their response, you can then complain to an independent complaints service. In most cases, it will be the Financial Ombudsman Service.<\/p>\n The Financial Ombudsman Service<\/strong> www.financial-ombudsman.org.uk<\/a> Note<\/strong>: The MoneyHelper Service<\/a> offers free, independent help about anything to do with money (e.g. managing a debt). They also give advice on making complaints and the time limits for complaining to the ombudsman.<\/p>\n <\/p>\n <\/p>\n In general you should follow the complaints procedure of your legal adviser. An alternative would be to contact the Legal Ombudsman.<\/p>\n It is best to get a copy of the legal adviser’s complaints procedure. As a rule, it will inform you how to complain and how they will deal with a complaint.<\/p>\n They should respond to you within eight (8) weeks. If not, or you are unhappy with their response, you can then complain to the Legal Ombudsman.<\/p>\n Legal Ombudsman<\/strong> www.legalombudsman.org.uk<\/a> Note<\/strong>: The rules to complain about a solicitor or advocate in Scotland<\/a> are different to those in England and Wales.<\/p>\n <\/p>\n <\/p>\n Anyone can report a problem, or suspected problem, with a medicine or a medical device. You should use the Yellow Card Scheme without delay to report an ‘adverse incident’ if:<\/p>\n Note<\/strong>: The Yellow Card Scheme (MHRA)<\/a> is for reporting problems with medicines and medical devices – not offering medical advice to patients. Contact a doctor or a pharmacist instead.<\/p>\n Depending on the seriousness, an investigation will take place by the Medicines and Healthcare products Regulatory Agency (MHRA), the manufacturer, or a medical specialist. They will record it to help prevent similar incidents with medicines and medical devices in the future.<\/p>\n You would receive a confirmation letter about the report you send in and they will contact you if they need you to provide any extra information.<\/p>\n<\/p><\/div>\n The MHRA produce a patient information leaflet (PIL) for medicine types that may cause a side effect (e.g. drowsiness, nausea). Check the guidance notes for advice on what to do next.<\/p>\n Note<\/strong>: The Yellow Card scheme on Interactive Drug Analysis Profiles<\/a> (IDAP) lists reported side effects. The method of reporting a problem with a medical device differs in Scotland, Wales, and in Northern Ireland.<\/p>\n<\/p><\/div>\n<\/div>\n <\/p>\n <\/p>\n\n
\n Adviceline (England): 08001448848<\/a>
\n Advicelink (Wales): 0800 702 2020<\/a>
\n\tInformation on call charges<\/a>.<\/p>\nWhich? Consumers’ Association<\/h5>\n
\nMaking a Complaint to an Ombudsman<\/h2>\n
Contact Citizens Advice Consumer Helpline<\/h4>\n
\nTelephone: 0808 223 1133<\/a>
\nWelsh language: 0808 223 1144<\/a>
\n Monday to Friday: 9am to 5pm<\/p>\nContact Consumer Advice Scotland<\/h4>\n
\nMonday to Friday: 9am to 5pm
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Energy Advice Scotland<\/strong>
\nTelephone: 08081968660<\/a>
\nMonday to Friday: 9am to 5pm
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Postal Advice Scotland<\/strong>
\nTelephone: 08081968660<\/a>
\nMonday to Friday: 9am to 5pm<\/p>\nConsumerline in Northern Ireland<\/h4>\n
\nTelephone: 0300 123 6262<\/a>
\n Monday to Thursday: 9am to 5pm
\n Friday: 9am to 4pm<\/p>\nBuying from an EU Country<\/h4>\n
\nEmail Address: eccnet-uk@ec.europa.eu<\/a>
\nTelephone Number: +44(0)1268 886 690<\/a>
\n Lines open: 9am – 5pm<\/p>\n
\nComplain about a Financial Service or Product<\/h2>\n
\n Exchange Tower
\n London E14 9SR<\/p>\n
\n Telephone: 0300 123 9 123<\/a>
\n\tMonday to Friday: 8am to 8pm
\n\tSaturday: 9am to 1pm
\n\tCost of making phone calls<\/a>.<\/p>\nThe Money Advice Service<\/h4>\n
\nComplain about a Legal Adviser<\/h2>\n
\n\tPO Box 6806
\n\tWolverhampton WV1 9WJ<\/p>\n
\n Telephone: 0300 123 9 123<\/a>
\n\tMonday to Friday: 9am to 5pm<\/p>\n
\nHow to Report a Problem with a Medicine<\/h2>\n
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Investigating the Problem<\/h5>\n
Advice and Information on Medicines<\/h5>\n
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