The UK Rules
Non Emergency Phone Number

101 Non Emergency Number

The non-emergency number to contact your local police force is 101. It is for situations that are less urgent than a 999 call in England, Scotland, Wales, or in Northern Ireland.

101 POLICE NUMBER: There are specific instances when you should call 'one zero one' instead of '999'. Calling 101 should be for concerns that do not require an emergency response.

You can use it for reporting crimes and in other circumstances such as:

Note: Always call 999 for any emergency situation. Do not call 101 to report a crime in progress or if someone suspected of a crime is nearby. The 999 emergency number is for reporting danger to life or acts of violence.

Public Nuisance and Environmental Issues

Typical examples of neighbourhood environmental problems include:

Note: In most cases, you should contact your local council about general nuisance and environmental issues in your area.

101 The Police Non Emergency Number in the United KingdomThe Cost of Calling 101

As a rule, the cost of calls to 101 is 15 pence per call (from mobile networks and landlines). The price is set at 15p no matter what time of day or how long you stay on the phone.

The charge goes to the telephony providers. It covers the cost for them to carry the calls. The police, nor the government, do no get any money from calls to 101.

Where Can You Call 101?

The 'one zero one' number is only available if you make the call from within England, Scotland, Wales, or Northern Ireland. You can use the list of non-emergency numbers if you need to contact one of the police forces from a country overseas.

Who Answers 101 Phone Calls?

The system determines your location and connects you to the police force that covers your area. A recorded message announces which of the police forces you are getting connected to. The recorded message then gives you an option to choose a force to get connected to.

Police officers and control room staff answer the calls. It means staff with local knowledge can answer the call and make an appropriate response.

101 Non-emergency Number FAQ

101 The Police Nonemergency Number in the United Kingdom