The UK Rules
'Follow the Regulations'
Support for Victims

Support for Victims of Crime

You can get free help and support as a victim of crime with quick and easy access to expert advice. This section also explains how to take part in a restorative justice scheme.

National Victims' Information Service (VIS)

VIS signposts victims into getting the aid they need from local services, such as:

Note: The Victims' Information Service offers support for crime victims with free online and telephone advice. There are some difference on emotional support and practical information as a victim or a witness of crime in Scotland.

Victim Contact Scheme (VCS)

The National Probation Service runs the Victim Contact Scheme. Joining the scheme means you will get a Victim Liaison Officer (VLO). Their main role is keeping victims up to date with important information, including:

Note: The code of practice for victims of crime and supporting public information materials explains what you have entitlement to.

Victim Support Free Supportline
Telephone: 08 08 16 89 111
Monday to Friday: 9am to 9pm
Saturday and Sunday: 9am to 7pm
UK Bank Holidays: 9am to 5pm

How to Join the Victim Contact Scheme

Even though it is not mandatory, joining the Victim Contact Scheme provides a special kind of support available for victims of certain types of crimes. Thus, they will invite you to opt into the scheme if:

Taking Part in a Restorative Justice Scheme

Your local victim support organisation will explain how to take part in a restorative justice scheme. You can also contact your local police force or probation officer if:

Receiving Unwanted Contact by a Prisoner

It is not uncommon for crime victims to get unwanted telephone calls, letters, SMS texts, or other messages from someone in prison. If so, you can contact the HM Prison and Probation Service Victims Helpline (HMPPS).

HM Prison and Probation Service Victims Helpline
Email: victim.helpline@noms.gsi.gov.uk
Telephone: 0300 060 6699
Monday to Friday, 9am to 4pm
Check call charges to 0300 numbers.

Note: Are you worried about someone getting released from prison? If so, you can also contact the same HMPPS helpline for further advice.

Where to Get Support for Victims of Crime in the United Kingdom