The UK Rules

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Contacting the Court Funds Office

The Court Funds Office functions as the banking service for courts in England and Wales. Contact the Court Funds Office to make an enquiry or a complaint.

CFO: You can get in touch with the Court Funds Office to enquire about:

Court Funds Office
Email: [email protected]
Telephone: 0300 0200 199
Monday to Friday: 9am to 5pm
What is the rate for call charges?

Note: You cannot pay a court fine using any of the contact information for the Court Funds Office. Instead, please use the main section to pay a court fine online or by telephone (e.g. using a credit or debit card).

You can use the United Kingdom postal address to write a letter to the CFO:

Court Funds Office
Sunderland
SR43 3AB

Making a Complaint

You may be unhappy about the service you received or how they dealt with an account. If so, you can complain to the Court Funds Office by email or by postal methods.

Information to Include if You Complain

You should explain what caused the problem and provide them with the dates when the issue took place. Other details they will need include:

Response from the Court Funds Office

After contacting the Court Funds Office they will investigate the complaint. As a rule, they will respond to you in writing within five (5) working days. The response from the CFO will explain (either):

Complaining about the CFO Response

You can write an email or a letter if you remain unsatisfied. Address it to the 'Head of operations' and explain why you are unhappy with the response to your complaint.

Send it to the same email or postal address that you sent the original complaint to. They will respond in writing within five (5) working days and inform you of:

Contacting the Head of the Court Funds Office

It the issue remains unsolved you can write an email or a letter addressed to the 'Head of the Court Funds Office'. Make sure you explain in detail why you are unhappy with the response to your complaint.

Send it to the same email or postal address that you sent the original complaint to. They will respond in writing within five (5) working days and inform you of:

The final step is to contact your Member of Parliament if you remain unhappy with the previous response. They can make a request for the Parliamentary and Health Service Ombudsman to look into the complaint.


How to Contact the Court Funds Office in United Kingdom

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