This page lists the Pet Travel Scheme helpline number and email address. Use these contact details to get more information or make a complaint to the pet travel helpline.
PETS COMPLAINTS: It is best to prepare some information before you make a complaint. You will need to have:
Pet Travel Section
Animal and Plant Health Agency (APHA)
Centre for International Trade
Eden Bridge House
Carlisle CA3 8DX
What should you do if you think an animal got imported into the United Kingdom illegally? In this case, you can find your local Trading Standards office and report it to them. Contact the City of London Animal Health and Welfare Team for those in the London area.
City of London Animal Health and Welfare Team
Telephone: 020 8745 7894
PET Travel Scheme: Check out the current rules for bringing a pet into the United Kingdom.
Pet Microchipping Laws: Find out how the pet microchip rules function for dogs and cats.
Pet Passport and Documents: A guide to help you understand how the pet passport scheme works.
Rabies Vaccination Rules: Check the rabies vaccine works for dogs, cats, and ferrets.
Guide Dog and Service Dogs: Travelling abroad with a guide dog or other assistance dogs.
Pet Travel Scheme Helpline and Complaints Procedures in the United Kingdom