The UK Rules
'Follow the Regulations'
Helpline and Complaints

Pet Travel Scheme Helpline and Complaints

This page lists the Pet Travel Scheme helpline number and email address. Use these contact details to get more information or complain about pet travel.

PETS COMPLAINTS: It is best to prepare some information before you make a complaint. You will need to have:

Pet Travel Scheme Helpline Number

Pet Travel Scheme Helpline
Telephone: 0370 241 1710
Monday to Friday: 8.30am to 5pm
(closed bank holidays)
UK Bank Holiday Calendar
Email: pettravel@apha.gsi.gov.uk

Animal and Plant Health Agency
Pet Travel Scheme Helpline and ComplaintsTelephone: 0370 241 1710
Monday to Friday: 8.30am to 5pm
pettravel@apha.gsi.gov.uk
Telephone calls price list.

Pet Travel Section
Animal and Plant Health Agency (APHA)
Centre for International Trade
Eden Bridge House
Lowther Street
Carlisle CA3 8DX

Reporting an Illegally Imported Pet

What should you do if you think an animal got imported into the United Kingdom illegally? In this case, you can contact your nearest Trading Standards Office. Contact the City of London Animal Health and Welfare Team for those in the London area.

City of London Animal Health and Welfare Team
Telephone: 020 8745 7894

Also in this section...

PET Travel Scheme: Check out the current rules for bringing a pet into the United Kingdom.
Pet Microchipping Laws: Find out how the pet microchip rules function for dogs and cats.
Pet Passport and Documents: A guide to help you understand how the pet passport scheme works.
Rabies Vaccination Rules: Check the rabies vaccine works for dogs, cats, and ferrets.
Guide Dog and Service Dogs: Travelling abroad with a guide dog or other assistance dogs.


Pet Travel Scheme Helpline and Complaints Procedures in the United Kingdom