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Housing Association Homes Guide

Private Registered Providers and Registered Social Landlords provide most of the Social Housing accommodation in the United Kingdom.

The information in this guide explains the different types of tenancy agreements and how to apply for a housing association home.

Applying for a Housing Association Home

The biggest difference between council housing accommodation and housing associations is the tenancy agreement.

There are two ways people on a low income (or in need of extra support) can get Social Housing. You can:

Note: The regulation of social housing in England allows you to send an application to more than one housing association at a time.

Being Placed on a Waiting List

So how long does it take to get an association home? Well, anyone who applies for accommodation in one of the housing association homes will be put on a waiting list.

As a rule, housing associations will offer a particular type of property to the people who are 'most suited' to that type. Hence, you may spend a long time on a waiting list until your accommodation type becomes available.

Different Types of Tenancies

The rights and responsibilities of people who stay in housing association homes depends on what type of tenancy they have.

Starter Tenancies

As a rule, a starter tenancy lasts for no more than twelve (12) months. Hence, they will offer starter tenancies to new housing association tenants because they are considered as being a 'trial' period.

In most cases, you would become an assured or fixed term tenant once the one year tenancy has ended, unless the housing association has (either):

Important: Tenancy agreements are legal documents that inform tenants and landlords about the rules of living in the property.

Assured and Fixed-Term Tenancies

After a starter tenancy has ended, if the housing association wants to keep you as a tenant, you would usually be offered (either):

The extra rights that you would get can include:

Note: The main section has further information about exchanging your council or housing association property in the United Kingdom.

Ending a Tenancy Agreement

There are several ways you can end a tenancy agreement with a housing association, such as by giving four (4) weeks of notice (in writing), or:

Note: Another section explains more about the council and housing association eviction process and what would happen at a court hearing.

Standards of Housing Association Homes

Landlords must ensure that the properties they are renting out are meeting certain standards. Thus, the home must be warm enough to live in, and:

Note: Social housing tenants have the power to ensure their landlord provides the services, support, and advice they need by helping to run a maintenance service. You can read more about how to improve your social housing on the GOV.UK website.

Making Complaints about Housing Association Homes

You can make an official complaint if you have concerns about the standard of your association home, by (either or all):

  1. Complaining to the landlord. In most cases, they will have a complaints policy for you to follow.
  2. Making an official complaint to a 'designated person' (e.g. it can be a local councillor, a tenant panel, or your MP). Being able to resolve the problem with your landlord means this step may not be necessary.
  3. Contacting the Housing Ombudsman (e.g. if you are still unable to resolve the problem with your landlord).
Housing Ombudsman
Email: [email protected]
Telephone: 0300 111 3000
Find out about UK call rates

Note: The 'Right to Acquire scheme' allows tenants to buy their association home - often at a discount price of the market valuation.


Applying for Housing Association Homes in the United Kingdom

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