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International Pension Centre

Contact International Pension Centre

This page contains the International Pension Centre contact details. The IPC addresses and phone numbers are for pension enquiries made by those who live abroad.

IPC ENQUIRIES: Do you need advice or information about UK pensions and benefits? If so, there are several ways to make an enquiry.

Note: This guide is for making enquiries to the IPC if either you live abroad or you once lived abroad.

You can use the online enquiry form to email the International Pension Centre. But, this method is for general enquiries only.

The IPC also offer advice and information on Twitter using the hashtag @DWP Overseas.

IPC twitter service opens for social matters from Monday to Friday 8am-6pm BST. Remember not to post any personal info online.

You must report changes about any personal details by telephone or by postal methods. These would include circumstantial changes to your bank details or your mailing address.

Contact International Pension Centre by Telephone

State Pension
Telephone: +44 (0) 191 218 7777
Textphone: +44 (0) 191 218 7280
Monday to Friday: 8am to 6pm

Pro-rata Employment and Support Allowance (PRESA)
If you received PRESA under European Community regulations.
Telephone +44 (0) 191 218 7680
Monday to Friday: 8am to 5pm

Employment and Support Allowance (ESA)
If you received ESA under UK regulations.
Telephone +44 (0) 191 218 2050
Monday to Friday: 8am to 5pm

Industrial Injuries Disablement Benefit (IIDB)
Telephone +44 (0) 191 218 7650
Monday to Friday: 8am to 5pm

Jobseeker's Allowance
Telephone +44 (0) 191 218 7652
Monday to Friday: 8am to 5pm

Bereavement Benefit or Widows Pension
If you are below the UK State Pension age.
Telephone +44 (0) 191 218 7608
Monday to Friday: 8am to 5pm

Incapacity Benefit and Maternity Allowance
Telephone +44 (0) 191 218 7644
Monday to Friday, 8am to 5pm

Contact International Pension Centre by Post

Note: Make sure a courier service can deliver to your postcode. They may return the post if not and it will be at your own cost.

The Pension Service 11
Mail Handling Site A
WV98 1LW
United Kingdom

Delayed Pension or Benefit Payments

Those who live abroad may find the payment is due in the same week as a US bank holiday. That means it could arrive at least one day late. The reason for this is because a US company will process these particular payments.

Further Guidance on Pensions and Benefits

International Pension Centre Contact Information in the United Kingdom