There are several benefits of joining the Disclosure and Barring Service update service. This guide explains how to register online and check the DBS certificate of an applicant.
DBS UPDATE SERVICE: After registering online you can use the DBS update service:
Note: The new DBS criminal record check replaces the older system called Criminal Record Bureau (CRB) checks.
All applicants will need to register for DBS update service before they can use the facility. Registration for the DBS update service costs £13 each year (free for volunteers). You must make the annual subscription using a debit card or a credit card.
There is a set process for those who have yet to apply for a DBS check. You will need to use your application reference number for registration. You can find this number is on the 'form ref' of an application form. The DBS service need to receive the application form within 28 days.
Those who have already applied can register using their DBS certificate number. This must take place within 30 days of the certificate getting issued.
Note: The DBS tracking service allows you to check the progress of your DBS certificate.
In most cases, registration means you will be able to take a DBS certificate from one job to another. But, this may not be possible if:
Your employer will inform you what level and types of DBS certificate you will need. After registration you can then use the online update service to:
Each subscription payment lasts for one year. The subscription for DBS update service renewal takes place in one of two ways. You can either:
Note: Failing to renew a subscription before it ends means applying for a new DBS check. You would also need to register for the update service once more.
There are several rules for employers and other organisations to follow when checking applicant DBS certificates online.
Note: Employers can carry out a status check without registering or paying. They will be able to view the results from a check straight away.
DBS Customer Services
Email: [email protected]
Telephone: 0300 0200 190
Welsh: 0300 0200 191
Minicom: 0300 0200 192
Monday to Friday: 8am to 6pm
Saturday: 10am to 5pm
Find out call charges to 0300 numbers.
Sensitive Applications Team
PO Box 165
Liverpool L69 3JD
Note: Changes from the 1st of August 2019 mean DBS no longer amends enhanced applications that have been submitted with missing or incorrect information.
DBS Update Service Employer Guide and Helpline for the United Kingdom