The UK Rules
Warm Home Discount Scheme

Warm Home Discount Scheme 2018/19

UK energy suppliers operate the £140 Warm Home Discount payment. The WHD scheme provides financial aid to those who need it most to help pay winter energy bills.

WHD SCHEME UK: The one-off payment could reduce your electricity bill by £140 if you qualify.

But, not everyone qualifies for the Warm Home Discount Scheme. Some people will need to apply each year to get consideration for payment.

This guide explains the eligibility criteria to meet the Warm Home Discount regulations. Find out how to make a claim for the annual payment and do it before the yearly deadline date runs out.

Claiming a Warm Home Discount payment does not affect a claim for Cold Weather Payments. You could also get a Winter Fuel Payment as well.

The WHD scheme operates throughout the coldest months between September and March. Payment is a one-off discount taken off the consumer's electricity bill. The money is not a direct payment made to you!

WHD Pre-pay and Pay-as-you-go Meters

Those who use a pre-pay or a pay-as-you-go electricity meter may still qualify for the discount. In some cases, you would get a voucher for topping up your meter. Contact your electricity supplier for more information.

Park and Mobile Homes

Applications have now closed for winter 2017 to 2018. You can contact Park Home Owners Club or 'Charis Grants' if you have an existing application.

Park Home Owners Club
Telephone: 03303 801 040
Monday to Friday: 9am to 5:30pm (closed on bank holidays)

Warm Home Discount Scheme Eligibility Criteria

You can qualify for the Warm Home Discount Scheme in one of two ways. As a rule, you will be able to apply if:

The method used to apply for the Warm Home Discount Scheme will depend on how you qualify for the £140 discount.

Warm Home Discount Qualifying Date

The qualifying date for the Warm Home Discount scheme 2019 was the 8th of July 2018. Eligibility depends on all these applying to your situation on the qualification date.

  1. Your energy supplier is participating in the scheme.
  2. The electricity bill has your name on it (or the name of your partner).

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Note: All applications for Warm Home Discount 2017/2018 have now closed.

What If You Do Not Qualify for WHD 2018/19?

You may not qualify for WHD if you do not get the Guarantee Credit element of Pension Credit. But, check with your electricity supplier for other options. They may be able to offer alternative help for those who are:

Note: People in the 'broader group' must stay with the same supplier until the bill gets paid to get the discount.

Suppliers Participating in WHD Electricity Scheme

The WHD scheme can offer cheap gas and electric for low income families. Does your energy supplier provide you with gas and electricity?

If so, you might get the discount on your gas bill instead. Contact your supplier to find out if you can get help with electric or gas bills.

How to Apply for Warm Home Discount

People who qualify should receive a letter by the 7th of December 2018 at the latest. The Warm Home Discount form will have further information informing you whether:

  1. There is no need to apply because the discount will be an automatic process.
  2. You need to apply before the 28th of February 2019. You do not get this electricity bill discount if you miss the application deadline.

Electricity suppliers will apply the reduction to the bill before the end of March 2019. Contact the Warm Home Discount Team if you do not receive a letter but you believe you should qualify.

Warm Home Discount Scheme 2018/19: When is WHD Paid?Warm Home Discount Telephone Number
Telephone: 0800 731 0214
Monday to Friday: 8:30am to 4:30pm

Warm Home Discount Team
Blue Zone, Ground Floor Phase 1
Peel Park
Brunel Way
Blackpool FY4 5ES
Check cost of phone calls in the United Kingdom.

The Warm Home Discount Scheme helpline will open on the 15th of October 2018.

Note: The BEIS Correspondence Team deal with complaints about energy suppliers in the UK. Contact BEIS if you find the response by your energy supplier as unsatisfactory. Remember to show them any correspondence made with the electricity suppliers.

Business, Energy and Industrial Strategy Correspondence Team
1 Victoria Street

Warm Home Discount Scheme Payment: When is WHD Paid?