This section helps with equipment problems and information about other energy saving schemes.
THE WARM FRONT SCHEME is now closed to new applications.
The Warm Front Scheme provided help for reducing your energy costs but it ended on 19 January 2013.
If you need help reducing your energy costs you can also check what money and other help you may eligible for.
You can also contact the Energy Saving Advice Service to find out what support may be available for improving the energy efficiency of your home or business.
Energy Saving Advice Service (ESAS)
0300 123 1234
The Warm Front Care and Repair team are the right people to contact if you have problems with a heating system installed by Warm Front and if it is still covered by their aftercare service.
Warm Front Care and Repair
0800 408 1437
Open 24 hours a day (7 days a week)
For general problems with your Warm Front equipment, or if the system’s aftercare contract has expired, you can contact Carillion Energy Services.
Telephone: 0800 316 6011
Minicom: 0800 072 0156
Fax: 0191 247 3801
Monday to Friday (9am to 5pm)
Customer Management Team
Freepost NEA 12054
Newcastle Upon Tyne
In the first instance you should complain to Carillion Energy Services. If you are unhappy with their response, try contacting the Department of Energy and Climate Change by emailing firstname.lastname@example.org
The Warm Front Scheme ended on 19 January 2013. You cannot apply for it now but existing applications will still be processed. The Warm Front scheme is run by Carillon Energy Services.
Warm Front Scheme; UK Rules Updated 2017