'Follow the Regulations'
How to Report a Change to Benefits
It is not uncommon for your personal or household situations to change. Even so, you must report any changes in circumstances while you are claiming benefits.
REPORTING CHANGES: There are several important reasons to report changes to your circumstances.
- It is the only way to ensure you keep getting the correct amount of benefit payments.
- You might have your claim for benefits reduced or stopped if either:
- You delay reporting a change to your situation.
- You give incorrect or inaccurate information.
Note: Information on how to report a change of circumstance while claiming benefits is also available in Welsh language (Cymraeg).
Failing to report a change or an error means you may get paid too much money. If that happens, you will usually need to repay a benefits overpayment. In some cases, you can also get a fixed rate civil penalty of £50.
If you 'intentionally' fail to report a change to your situation you are committing benefit fraud.
A List of Changes You Must Report
When it comes to your rights to claim benefits circumstantial or situational changes can include:
- A change of name (e.g. by deed poll).
- Moving homes to a different address.
- Having a baby.
- People moving into or out of the place where you live (e.g. a child, your partner, or a lodger).
- Starting or finishing education, training, or an apprenticeship.
- Starting or finishing a job (including if you change your working different hours).
- An increase or a decrease to your income (e..g. going up or down).
- Getting married or getting divorced.
- Starting or ending a civil partnership.
- Starting to take care of someone or stopping caring for someone.
- Planning to go abroad for any length of time.
- Going into hospital, a care home, or into sheltered accommodation.
- Any changes to your medical condition or a disability.
- Changing your doctor.
- Changes to other sources of income (e.g. student loans or grants, sick pay, or money received from a charity).
- Changes to your savings, investments, pension, or property.
- Changes to the benefits that you get (or anyone else in your house gets).
- The death of your partner or someone that you live with.
Note: You must also report changes to your child's circumstances if you are claiming Child Benefit.
How to Report a Death
You can use the cross-government 'Tell Us Once service' if someone dies while receiving benefits. The process to report the death of someone receiving Social Security benefits differs in Northern Ireland.
How to Report Benefit Changes
When you are reporting changes, the actual organisation that you need to tell will depend on which benefits you are getting. You may need to report the change to more than one organisation if you get several benefits.
Child Benefit
In most cases, it will be easier to report changes using the Child Benefit online service. You can also call or write a letter to the Child Benefit Office.
Disability Benefits
Contact the Disability Service Centre to report changes if you are getting:
- Disability Living Allowance (DLA)
- Attendance Allowance (AA)
- Personal Independence Payment (PIP)
Housing Benefit
Your local council will need to know about any changes if you are getting Housing Benefit.
Pension Credit
You can phone the Pension Service helpline if your circumstances change while you are receiving Pension Credit.
Universal Credit
Reporting changes will ensure you get the right amount each month. There are several ways to report a change of circumstances while getting Universal Credit.
Reporting All Other Benefits
You can report all other benefits related changes to the Jobcentre Plus office. You will need to have your National Insurance number handy when you call them.
Reporting a Change of Circumstances while Claiming Benefits in the United Kingdom
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