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DWP Visiting Team

DWP Home Visit: Compliance Interview 2017

Important Information about DWP Compliance Interview 2017A DWP Compliance Officer home visit is an interview carried out to check all benefit payments are correct.

DEPARTMENT FOR WORK & PENSIONS: DWP compliance department select names at random for a local service compliance interview.

Several things happen during a home visit from a compliance officer DWP:

They use the recordings and results to develop a wide range of statistics on benefit amounts. Claimant data relates to payouts paid correctly as well as those paid out in error.

DWP will send you an advanced notification letter before you get checked. It informs you of their intention to visit you at home for an interview.

A local customer compliance officer will only come to pay you a visit if you are claiming certain benefits. The DWP compliance interview 2017 relates most to these six types of benefit:

DWP Performance Measurement Home Visit

There are two easy steps you can take to check the identity of a Performance Measurement review officer during a home visit from DWP:

  1. Ask to see their photo identity card as proof.
  2. Telephone the Business Support Team and give them the name of the Performance Measurement officer.
Business Support Team
Telephone: 0191 216 8050
Monday to Friday: 9am to 5pm
Check the cost of making the phone call.

What Happens at a Customer Compliance Interview?

The Compliance Officer DWP will conduct the benefits interview inside your home. But, home visits can get rescheduled when it is necessary.

The interviewer will ask you to provide them with two methods of identification. They will also want to inspect some specific documents.

Prepare to show them documentation on your finances, savings, and rent (where applicable). In most cases this will include:

Note: As a general rule, a customer compliance interview will last for about one hour. But, it may take longer in some cases.

Fraud and Error in the Benefit System (preliminary data for 2015/16)

The Department for Work and Pensions administers the rights to benefits for about 22 million people in the United Kingdom each year.

The fraud and error prevention service estimates overpayments. These refer to the total amount of money lost to the department because claimants get paid too much.

They also estimate underpayments. These refer to the total amount of money lost to claimants who are not paid enough.

Note: The financial year of 2016 is the first year that they measured fraud and error within the Universal Credit benefit system.

DWP Compliance Interview: Visiting Team Home Visit for Benefit Claimants