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Office Contact Information & Helplines

This page lists the contact details for Child Maintenance Service and Child Maintenance Options. There is further information for contacting the employer helplines and the CSA.

MAKING CONTACT: There is a different telephone number, email address, and postal address for each office.

The contact information you need will depend on which one of the offices is managing your case.

Child Maintenance Service

Existing Cases with Child Maintenance Service

If you recently made an application you should call the telephone number that the staff gave you over the phone. You can also find the telephone number written:

  • In the welcome pack.
  • At the top of any letter you received from the Child Maintenance Service.

Child Maintenance Options

Making a New Child Maintenance Arrangement

You can get further information about the choices available by talking to Child Maintenance Options. They can also help you set up a new child maintenance arrangement.

Child Maintenance Options
Telephone: 0800 0835 130
Monday to Friday: 8am to 8pm
Saturdays: 9am to 4pm

Welsh language: 08004080308
Monday to Friday: 9am to 5pm

Employer Helplines

The relevant service can give you extra help if you need to make child maintenance deductions from the pay of an employee.

Child Maintenance Service

Telephone the Employer Support Team. You can also find the telephone number written:

  • In the welcome pack.
  • At the top of any letter you received from the Child Maintenance Service.
Child Support Agency

Use these details if you need to contact the Child Support Agency (CSA) employer helpline.

CSA Employer Helpline
Telephone: 0800 171 2248
Textphone: 0800 171 2162
Monday to Friday: 8am to 6pm
Information on phone call rates.

Child Support Agency (CSA)

CSA Cases (set up between 2003 and 2012)

Your local CSA office can help if you have a query about an existing case opened since March 2003. You may need to search for the nearest office unless you know which one to contact.

  • Belfast (east England)
  • Birkenhead (north-west England)
  • Dudley (the Midlands)
  • Falkirk (Scotland and north-east England)
  • Hastings (south-east England)
  • Plymouth (south-west England)

Note: You can register an application and request a call back from their staff. Make sure you have access to your National Insurance number and they will also need your date of birth.

CSA Cases (set up between 1993 and March 2003)

You can either use the online form or you can call the CSA Helpline if you opened a child maintenance case before March 2003.

CSA Helpline
Telephone: 0800 171 2033
Textphone: 0800 171 2162
Monday to Friday: 8am to 7:30pm
Saturdays: 9am to 4:30pm

Welsh language CSA Helpline
Telephone: 0800 171 2159
Monday to Friday: 9am to 5pm

Contact Information and Helplines for Child Maintenance